Rules for Protection of Rights of Postal Services Customer
Introduction:
This Document has been issued by the Communications and Information Technology Commission in exercise of its powers in accordance with Council of Ministers Resolution No. 403 of 12/07/1440 providing that the Commission shall assume responsibility over regulatory and supervisory functions of the postal sector. This Document aims at setting out the binding provisions and requirements, which protect the rights of the Customers of
Article (1): Definitions
CITC: Communications and Information Technology Commission
License: a document issued by CITC to Service Provider, which includes a permission to provide postal services.
Service Provider: any person that provides a postal service under a license.
Customer: any person that benefits from any of the postal services.
Mail: includes letters, postcards, printed matter, written and printed matter for the blind, and packages sent by the post from or to a person.
Parcel: any package, pack, bag, box, or wrapped object or otherwise which contains physical matter, in accordance with the requirements and specifications set by CITC.
Postal Items: include mails and parcels and the like, and everything, which can be transported by post.
Postal Services: all services and activities related to the post, including but not limited to, the following:
Receiving, transporting, distributing, and delivering postal items, including express mail. Parcel stations.
Any service CITC decides to introduce into the scope of postal services, without prejudice to applicable laws.
Sender: a person requests from a Service Provider to send a postal item.
Recipient: a person to whom a postal item is sent
Article (2): General Provisions
Article (3): General Provisions and Requirements for Protection of Customer Rights
Article (4): Service Contract
Article (5): Delivery of Postal Items
Article (6): Customer’s Obligations
Article (7): Delivery of Postal Items
Sender may request postal items to be returned or recipient’s address to be amended before delivery to recipient. Service Provider shall apply rules and procedures for returning postal items or amending recipient’s address, published on its platforms and service delivery outlets, taking into consideration that such rules and procedures shall be consistent with international rules in this regard, and any resulting charges which may be required from Customer.